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GCI Leadership Blog

07/15/2010   I am optimistic by nature and my cynical side is often suppressed to the point of being clueless according to people close to me. Amazingly, when it comes to customer service, I am very critical of most organizations. I do pay attention and take note of very small details about the service I and others receive.   Read more...
 
07/08/2010   Most CEOs come from three functions in most companies –sales, finance and operations. Ever wonder why so few human resources (HR) executives are chosen to sit in the corner office? Has the position of HR been devalued to an ancillary function on the executive team? If so, how did it get this way?   Read more...
 
06/24/2010   Leslie leaves her job after 18 years for another that pays about the same amount of money. Raymond leaves his new job of six months for another job that pays 25 cents an hour more with a longer commute. Sarah is looking for a job in another field because she is tired of all the negativity at her current firm. What do these three have in common? They all did not feel appreciated at work.   Read more...
 
06/21/2010   What exactly are we entitled to in life? Can a sense of entitlement create mediocrity in people? Is entitlement a good thing? Dictionary.com defines “entitle” as… to give (a person or thing) a title, right, or claim to something.   Read more...
 
06/04/2010   Can mediocrity dull the hunger pains for excellence? Can accepting the status quo doom your team to mediocrity? Staying hungry for that which provides the most benefit is extremely challenging and often illusive to many organizations.   Read more...
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